Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity – Leon Gorman, CEO L.L.Bean
With the same passion and perseverance, Background Screening endorses its impeccable Customer Services. It is an established fact that every organisation is represented best by the people behind it. Statistics dictate that a company’s customers or clients are more loyal and happy if they are served with a prompt, friendly and efficient attitude.
The true strength of Background Screening is in its esteemed employees. We are armed with top-of-their-game professionals who not only have in-depth knowledge of the industry and the services offered, they are also our premier spokespeople. Customer expectations stem from their past experiences with us, and we make it a high priority to make them memorable. Turning the client expectations into the brand perception is our paramount goal.
Why is it important to have Customer Service in Background Screening?
In an industry like Background Screening and Employee Verification, the client Human Resource professionals team entrusts us to always deliver accurate and factual information post the background check. This trust is the foundation of a strong and enduring relationship. It is, therefore, essential that their doubts, queries, suggestions and feedback are met with open arms. Client interaction plays a crucial role here.
Background Check Reports: That Quintessential Detail
Background Screening team fulfils a major part of client interaction with a customised and intricate approach to its report format. Every client is handed a comprehensive, well-laid out, legible and simple reports which are tailor-made in-keeping with the style of the client company. The report is also consistent and concise. Laced with evidentiary support, these reports are lucid and factual. We ensure that the reports are precise and detailed, but swift to assimilate information from at the same time. Moreover, the evidentiary attachments are also easy to understand and access for a wholesome and premier experience. A clear understanding of client pressures and a positive foot forward approach to the maintenance of the integrity of the client makes us stand out amongst all others in its league.
Constant & Effective Communication: The Key Mantra
Constant & Effective Communication is our key mantra to a satisfied client. We have designated individual employees as “Person(s) of Contact” or PoC for the convenience of the client. Even in the wee hours of the night, our PoCs have demonstrated exceptional commitment by tending to arisen issue or query. Seamless team collaboration by the PoCs also ensures that the message is communicated effortlessly from the client to the team.
Trained for the best!
At Background Screening, it is firmly believed that the key to a smooth and successful work relationship with the client is through absolutely professional, motivated and committed team of employees- after all, the soldiers win the war for everyone!
Our employees have a structured evaluation process for the further improvement of the client servicing system. We evaluate and measure client feedback. As client servicing is created, delivered and consumed between employees and clients, Background Screening leadership & management team motivates and trains its employees to be more proactive and create learning experiences and reward them for it. This motivates them to push their limits and excel.
There is a reason why our clients are so happy with our services. Each employee is perfected with these qualities, so that no client ever feels a slightest tinge of dissatisfaction.
1. Patience to Listen & Understand
2. Impeccable Communication Skills
3. Honesty & Upkeep of Promises
4. Swift Problem Resolution
5. The Knowledge of Proper Hierarchal Structure
6. Willingness to Learn and Grow
8. Tenacity & Passion
9. Attention to detail
However challenging the conversation may be, Background Screening team is dedicated towards the ultimate client satisfaction and delight. Striven towards quick and logical problem-solving and client happiness, We pride itself on following up to client expectations and even exceeding them. Building lasting, mutually beneficial relationships is paramount to us.
Excellent Quality Monitor
We also maintain a stringent quality control. The goals are divided into multiple tasks and the schedule for their accomplishment is set in conference with the entire team internally. A checklist is made and followed for easy monitoring and measurement of success.
Reassurance, working on criticism, building client confidence and effective solutions are a part of the package with us. A winning experience ensures a loyal customer. And we stand by it. Owing to our persistent efforts towards development, our clients are not merely but completely satisfied with our services.
As Marilyn Suttle, the globally renowned business success coach, says- “Truth builds Trust.”